Terms and Conditions

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with INFUSED ENERGY TEA BLENDS GmbH.

Your order represents an offer to us to conclude a purchase contract. As soon as you place an order, you will receive an automatic order confirmation by email. However, this does not constitute acceptance of your offer. The purchase contract is only concluded when we ship the ordered product from our warehouse and confirm shipment by email. If your order is shipped in multiple shipments, a separate purchase contract is concluded for each shipped product. If we are unable to fulfill your order, you will be informed. Any payments already made for products not shipped will be refunded. Please note that we only accept orders in normal household quantities and reserve the right to refuse orders, particularly if there are signs of resale or misuse.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German

We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

Delivery options

We ship the products to the delivery address specified during the order process. We only ship by mail. Unfortunately, pickup of the goods is not possible.

5. Payment

Various payment methods are available for you, which are listed in the ordering process.

6. Right of withdrawal

Consumers have a right of withdrawal in accordance with statutory provisions. Details are set out in the cancellation policy.

7. Retention of title

The product remains our property until full payment has been made.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the freight carrier or transport insurance.

9. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

10. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,

  • in the event of intentional or grossly negligent breach of duty,

  • in the case of guarantee promises, if agreed, or

  • insofar as the scope of application of the Product Liability Act is open.

11. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.